Genna went above and beyond. She returned our emails and calls immediately even when out of the office. She always provided a detailed answer to a question or explanation. Her team was amazing!
 

Gretchen P. - Pennsylvania
 

Genna Englert has always exceeded my expectations, works very fast when needed.
 

Kenneth R. - Massachusetts
 

Genna and Julia provided thorough, helpful information during the entire process; very professional!
 

Patricia H. - Pennsylvania
 

Genna has been my first contact we spoke often. I never had any questions that weren't answered before I asked them. She is a great asset you're lucky to have her in your organization.
 

John K. - New York
 

Great service!
 

Rita M. - New Hampshire
 

Genna has always been very courteous she makes you feel like family!
 

Kenneth R. - Massachusetts
 

Genna treated us like longtime family friends. She made us feel like she always had our best interests in mind and we never felt like she was just trying to make a sale. She responded in less than 24 hours every time and we felt like she was available around the clock (although we didn’t expect that!)
 

Markus J. - Massachusetts
 

Genna was just a pleasure to work with--very knowledgeable and responsive and kept the process moving quickly--which is what I needed.
 

Nicole C. - New York
 

Have Genna do all the loans. Her communication was key and available at all times. She develops a personal relationship with her clients and I will never use anyone else again.
 

John H. - Pennsylvania
 

Genna was outstanding.
 

Elwin M. - New York
 

Genna was very knowledgeable. She made this process go so much smoother. Her kindness and patience went far above and beyond. I cannot express enough how much she guided me and supported me from start to finish. Thank you Genna, you are very much appreciated. Kristen Kane also contacted me. She was great through this process also. Thank you Kristen. You were a wonderful support and I appreciate all your kindness and patience.
 

Judy M. - New York
 

Genna was a pleasure to do business with. She answered all our questions in reference to the mortgage, returned all our phone calls and keep us up to date on the progress. I would recommend Genna to all my friends who need financial help. This is my second mortgage that I dealt with Genna. A+
 

Bernadette K. - New York
 

Genna was sensational! During Covid-19 businesses were closed and things took a lot longer. None of us were expecting this. She was able to make us feel comfortable with the situation. We had to a lot of emailing. I am not great at computers. She was able to work with me on getting the necessary information to her in different ways. On her end it was probably a nightmare. She never said anything negative about the extra she had to do to get everything in order. Genna went on vacation. Her replacement was asking for things that were out of the ordinary. I messaged her. Somehow she was able to take care of it while on vacation. That's dedication!! Thank you Genna!!
 

Scott B. - Vermont
 

Genna, just the best experience, honest and knowledgeable.
 

Barry W. - Pennsylvania
 

Genna was absolutely amazing throughout the whole process, I would highly recommend Reliance First Capital. She made herself available nights, weekends and holidays and even when she was at home sick as a dog. As I told Genna, when I'm ready to refinance my two homes, she is the FIRST person that I will be contacting.
 

Joshua B. - Vermont
 

Genna Englert was my loan processor. She did a super job thru the entire loan process. Give her a big raise. You cannot improve on excellent.
 

Thomas B. - Pennsylvania
 

Genna was so super awesome! Keep me in the loop near daily, explained things to me even the simplest thing of how to make my iPad do what I needed! She's awesome!
 

Deanna F. - Maine
 

Genna was an excellent at explaining the whole progress and A+ for returning phone calls.
 

Desmond K. - New York
 

Genna did an excellent job throughout the process. Was always available to talk and communicate throughout this loan. Very professional and organized.
 

Gaylord G. - New York
 

Great job!
 

Ralph P. - Massachusetts
 

I don't have any suggestions. This was the smoothest process and I’m extremely happy. Exceptional is an understatement for the type of service I received from Genna Englert. Not only is Genna extremely helpful, knowledgeable, forthcoming and flexible, she made me feel like we had been friends for years. Her friendly personality and caring approach made me feel very comfortable taking on this normally daunting process.
 

Allison P. - New York
 

Genna Englert was fantastic! She answered our calls and questions without any delay what so ever. Genna would greatly flourish and rise high with a more well-known company. Although everything went so smooth with our loan I wouldn’t recommend the Reliance First Capital as a “company" to use, due to the fact that we feel we were greatly overcharged for our refinance and cash out experience. Again, the experience and professionalism of Genna Englert rises high, the costs with this company fall very short.
 

Phyllis G. - Maryland
 

Genna was all around excellent - responsive, clear, and engaging.
 

Joe-Joe M. - Massachusetts
 

Genna was very professional and courteous from start to finish. She thoroughly explained everything to me throughout the whole process and made me feel like I was her primary priority. Couldn't ask for a better analyst. Benjamin Cesaro was also great to work with.
 

Natasha S. - Ohio
 

Genna provided excellent service. The process was very smooth and fast! My husband and I would recommend Reliance First Capital to everyone!
 

Amanda K. - Pennsylvania
 

Genna is very professional, but makes you feel she cares about you and not just the deal she puts together for you!!!
 

Kenneth C. - Ohio
 

Genna was AMAZING! She earned my business even though I was ready to sign with another company. Genna's personable approach followed by a competitive product made First Capital the clear choice for my loan needs. Genna successfully facilitated 4 loans simultaneously for me and kept in constant contact on the status of every loan. Impressive! She is an asset to First Capital and has made a customer for life.
 

Lisa C. - Massachusetts